How can we help?
Find answers for each of our apps below, or send us a message. We usually reply within one business day.
Tilt Dodge Ball
My player drifts even when I hold the device still. How do I fix it?
The angle you're holding your device at when you tap Play counts as level. If you change how you're holding it, double-tap the screen at any time during a game to make your current position the new level.
The player moves too fast or too slow. Can I change that?
Yes. Open Settings and adjust Sensitivity (how much the player responds to tilt) and Acceleration (how quickly the player speeds up).
How do I change the room or my player's look?
Open Settings. Pick a room (Classic, Basketball, Tennis, Squash, Office or Chalkboard), or choose Random for a new room every game. You can also choose a boy or girl player, plus skin tone, hair color and shirt color.
There's no sound. What's wrong?
Check the sound label on screen. "Sound muted" means the game is muted: tap the label to unmute. "Volume off" means your device's volume is all the way down: turn it up with the volume buttons.
Why is the playing field upside down?
If you turn your device over between games, the field flips to match the way you're holding it. Turn it back over to flip it again.
How do I reset my high scores?
Go to High Scores and tap Clear. Your top 10 games are stored only on your device, so deleting the app also removes them.
How does it work on iPhone Duo?
Tilt Dodge Ball works on both the inner and outer screens. Stand your iPhone Duo in tent mode and the game plays itself as a demo, with the countdown turned to face you.
Which devices are supported?
iPhone and iPad running iOS 17 or later, including iPhone Duo. The game is played in portrait orientation.
I got a new device. Do I need to restore a purchase?
No. There are no in-app purchases. Just download the game again from the App Store with the same Apple Account at no extra charge. High scores are stored on each device and don't transfer.
SquishKey
How do I turn on SquishKey?
Go to Settings › General › Keyboard › Keyboards, tap Add New Keyboard, and choose SquishKey. Then, in any app, press and hold the globe key and select SquishKey.
How do I switch back to the regular keyboard?
Tap the globe key to cycle through your keyboards, or press and hold it to choose one from the list.
How do I change the keyboard size?
Open the SquishKey app, drag the slider to the size you like, and tap Save. Tap Reset to go back to the default size.
How do I move the keyboard to the other side?
Tap the arrow on the empty side of the keyboard to slide it over.
Does SquishKey see what I type?
SquishKey does not collect, store, or send anything you type. It does not need "Allow Full Access" to work. See the SquishKey privacy details.
How do I remove SquishKey?
Go to Settings › General › Keyboard › Keyboards, tap Edit, and remove SquishKey. To uninstall it completely, delete the SquishKey app from your Home Screen.
Something isn't working. What should I send you?
Please contact us with your iPhone model, iOS version, and a short description of the problem. A screenshot helps too.
Purchases & refunds
How do I cancel a subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose the subscription to cancel. Deleting the app does not cancel a subscription.
How do I request a refund?
Apple handles all App Store payments, so refunds are requested through Apple at reportaproblem.apple.com.